Pay-As-You-Go Support
Support Services
Ad hoc Pay-As-You-Go Support Services
Our cost-effective Ad Hoc IT support service is perfect for organisations that require professional IT support but are working within budgetary constraints.
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You will have access to our entire portfolio of IT support services, solutions, and expertise without being tied into a permanent contractual commitment. You will receive the same high standard of award-winning customer service that is enjoyed by our contracted clients.
How It Works
Our service is managed through a simple online-ticketed prepaid system that allows you track ticket usage and monitor new/existing support issues online. Support tickets are purchased in blocks of hours with numerous payment plans to choose from. Our ad hoc service is also offered at a reduced cost when you purchase more tickets in advance.
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All support is charged in 15-minute increments. You will be required to pay an affordable monthly service retainer.
Why Outsource?
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Save Money.
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Increase Productivity.
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Improve Network Stability.
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Fast Support Response Times.
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Unlimited Onsite Support.
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Unlimited Phone/Remote Support.
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Instant Access To Expertise.
Whats Included
TELEPHONE AND REMOTE SUPPORT.
Our friendly professional service desk team provides immediate telephone and remote assistance for all IT related issues, from troubleshooting hardware problems to issues with 3rd party applications.
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SCHEDULED AND REACTIVE ONSITE SUPPORT.
Our team of Microsoft and Apple certified field support engineers provide reactive support when a problem cannot be resolved remotely by providing onsite IT installation/configuration services.
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EMERGENCY IT SUPPORT.
We provide immediate emergency assistance for business critical IT issues. Additional call out rates apply when onsite assistance is required.
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IT CONSULTATION.
Our team of expert IT consultants provide strategic guidance and expert advice. We provide ongoing advisory services on all IT elements, from cloud adoption to network security.
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ACCESS TO A FULL RANGE OF CLOUD SERVICES.
Both ad hoc and fully managed clients have access to our portfolio of public, private and hybrid cloud-based services, including Office 365, hosted virtual desktops, Microsoft Azure, online data backup and security solutions. Additional costs apply.
CONTACT US TO FIND OUT MORE ABOUT OUR SERVICES AND HOW WE CAN HELP YOU
Email An Inquiry
Request A Callback
